Software

Workstations & collaboration

Windows, Windows Server, Microsoft 365, Office, Teams and Nextcloud®: we configure the workstations, sign-ins and connections you need and check how your devices work together.

Email & document organisation

For MailStore, DEVONthink and DEVONthink To Go, we assist with setup, existing data and user access. Synchronisation, filing structure and backups are planned around the way you work.

Security, passwords & backup

ESET, 1Password and Acronis cover different protection tasks. We configure the agreed functions, check user assignments and plan backup and recovery around your existing environment.

Banking & order processing

StarMoney, SFirm, DATEV Unternehmen online and Amicron-Faktura: we provide technical help with installation, access, existing data and device changes. Business processes are agreed with you and, where relevant, your tax adviser.

Adobe & PDF applications

We help install, sign in to and update Acrobat, Acrobat Reader and the Creative Cloud applications you need. When you change computers, we take existing licences and required settings into account.

Canva

We help set up Canva accounts, team access and shared templates for presentations, social media posts and graphics. Together we agree sharing permissions and the export formats you need. We explain the selected workflows using your own content; required subscriptions and licences are checked in advance.

Personal remote assistance

With TeamViewer, we can look at the environment you approve together, by arrangement. You describe the issue, we agree the steps and check the result with you.

Synology® Drive

Access NAS files from your computer, notebook or mobile device. We connect the agreed devices to Synology Drive, configure shared folders and sharing, and check access permissions. File synchronisation and complementary backups are configured around your NAS and working practices.

Thunderbird & Google Calendar

We configure email accounts, calendars and contacts in Thunderbird and help transfer existing data. We connect your Google Calendar using the account you authorise and check the agreed read and write permissions. We then test calendar changes and synchronisation with your other devices.

LibreOffice

Documents in Writer, spreadsheets in Calc and presentations in Impress: we install LibreOffice and configure the templates and file associations you need. When moving from another office application, we check your important documents, formatting and specialist functions together.

Firefox, Chrome & Brave

We configure your chosen browser, transfer existing bookmarks and agree which data you want to use on your other devices.

• Firefox: synchronisation through your Mozilla account, for example for bookmarks, passwords and open tabs.
• Chrome: data synchronisation through your Google account and the appropriate browser profile.
• Brave: connect devices through a Sync chain and select the supported data types.

Each browser synchronises within its own ecosystem. Available data types depend on the browser, operating system and device; we check the functions you need before setup.

GIMP

Crop or retouch photos and prepare images for your website and webshop. We configure GIMP for your tasks and check existing image files, required extensions and export formats first. Where agreed, we demonstrate the basic functions using your own images.

Synology Hyper Backup

We plan backups for your Synology NAS to suitable local, external or remote destinations. We configure Hyper Backup with agreed schedules and multiple backup versions. Encryption, integrity checks and recovery of selected data are agreed and tested to match your needs.

1. Clarify the issue and setup

Tell us which applications and devices you use and what you want to achieve. We check the starting point and the information needed for the work.

2. Agree scope and costs

We define the work included, any missing prerequisites, backups, timing and the budget for the task.

3. Commission the setup

Once you commission us, we carry out the agreed work. Additional tasks or required changes are discussed with you first.

4. Check and carry on working

We test the agreed functions together. We then hand over the configured environment and discuss further support where needed.

What can move to the new computer?

That depends on versions, licences and the new hardware. Together we check data, profiles, settings and applications. With compatible software and existing licences, we recreate your familiar working environment as far as possible.

On site or by remote support?

Many software tasks can be handled through TeamViewer by arrangement. If devices, storage or connections need checking on site, we agree a suitable appointment. The approach and costs are discussed in advance.